jl365 Privacy Policy — Your Data, Handled with Care

When you register for an account on jl365, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience on our Philippines-based platform. This includes your full legal name, date of birth, email address, mobile number, and the payment details associated with your preferred local payment method such as GCash or Maya. We also collect technical information automatically when you access our platform, including your device type, operating system, browser version, IP address, and session activity logs, which help us detect unusual behaviour and protect your account from unauthorised access. If you contact our support team, we may retain records of that communication — including any documents you submit for identity verification — for as long as is necessary to resolve your query and comply with our legal obligations. We do not collect sensitive personal information such as government-issued ID numbers unless you are required to complete an enhanced verification check, and in those cases the information is handled with the highest level of care and stored securely. All information collected by jl365 is limited to what is genuinely needed to operate the platform and fulfil our responsibilities under Philippine data protection law.

The personal information you provide to jl365 is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and ensure that your experience on the platform is smooth, secure, and compliant with applicable regulations. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy — and you cannot opt out of these essential communications while your account remains active. With your consent, we may also use your contact information to send you promotional offers, bonus announcements, and platform news relevant to Filipino players; you can withdraw this consent at any time by updating your communication preferences in your account settings. Your activity data and session logs are used internally to improve the performance of the platform, identify and fix technical issues, and develop new features that better serve the needs of our players in the Philippines. We may use aggregated, anonymised data for statistical analysis and business planning purposes, but this data cannot be used to identify any individual player. jl365 will never use your personal information for any purpose that is incompatible with the reasons for which it was originally collected, and we will always seek your explicit consent before introducing any new use of your data.

jl365 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and we are committed to ensuring that your data is only shared in circumstances where it is strictly necessary and lawful to do so. We work with a limited number of trusted third-party service providers — including payment processors, identity verification partners, and platform infrastructure providers — who are contractually required to handle your data in accordance with our privacy standards and applicable Philippine law. These providers are only given access to the specific information they need to perform their services, and they are prohibited from using your data for any other purpose. In certain circumstances, jl365 may be legally required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines, and we will comply with any such lawful request without prior notice to you where the law requires it. If jl365 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that process, and we will notify you of any such change and the privacy implications before it takes effect. We will never share your data with any party outside the Philippines without ensuring that adequate data protection safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act.

jl365 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, and we review and update these measures regularly to keep pace with evolving security threats. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured environments with strict access controls that limit who within our organisation can view your data. We require all staff who handle personal data to complete data protection training and to adhere to our internal privacy policies, and any breach of these policies is treated as a serious disciplinary matter. In the event of a data security incident that affects your personal information, jl365 will notify you and the relevant Philippine regulatory authorities as required by law, and we will take immediate steps to contain the incident and minimise any potential harm to affected players. You also play an important role in keeping your account secure — we strongly encourage you to use a strong, unique password for your jl365 account, to enable any available two-factor authentication, and to log out of your account when using a shared or public device. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so that we can investigate and take appropriate action.

As a player based in the Philippines, you have a number of rights under the Philippine Data Privacy Act of 2012 with respect to the personal information that jl365 holds about you, and we are committed to honouring these rights in a timely and transparent manner. You have the right to request access to the personal data we hold about you, to receive a copy of that data in a commonly used format, and to ask us to correct any information that is inaccurate or out of date. You may also request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected — although we may need to retain certain information for legal or regulatory compliance reasons even after your account is closed. If you believe that jl365 has processed your personal data in a way that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may exercise any of these rights by contacting our support team, and we will respond to your request within the timeframe required by law. We will never penalise you for exercising your data rights, and we will always handle such requests with respect and professionalism.

jl365 uses cookies and similar tracking technologies to ensure that our platform functions correctly, to remember your preferences, and to help us understand how players in the Philippines interact with our site so that we can continue to improve the experience. Essential cookies are necessary for the platform to operate and cannot be disabled — these include cookies that maintain your login session, remember your language preferences, and protect against cross-site request forgery attacks. We also use analytical cookies to collect anonymised data about how players navigate the platform, which pages are most visited, and where technical issues occur; this information is used solely to improve the platform and is never used to identify individual users. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies; however, please be aware that disabling certain cookies may affect the functionality of the jl365 platform and your ability to log in or complete transactions. We do not use advertising or tracking cookies that follow you across other websites, and we do not share cookie data with third-party advertisers. If you have questions about how we use cookies, please visit our FAQ page for more information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jl365 handles your personal data, we encourage you to get in touch with our support team, who are available to assist Filipino players at any time. You can reach us by email at support at jl365.pro, and we aim to respond to all privacy-related enquiries within five business days. If your concern relates to a specific transaction, account action, or data request, please include your registered account details and a clear description of your query so that we can assist you as efficiently as possible. This Privacy Policy was last reviewed in 2025 and may be updated from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law; the most current version will always be available on this page. We recommend that you check this page periodically to stay informed of any updates, and your continued use of the jl365 platform after any changes are published will constitute your acceptance of the revised policy. For general platform questions, our FAQ page is a great starting point, and you can also find helpful information about responsible gaming on our Responsible Gaming page.